Contact us
Got a question, complaint, suggestion, or just want to say hi? Send us a message and we'll reply within a day or two.
Quicker than a message
- Refunds and returns: how to send tags back and how long a refund takes.
- Common questions: delivery, privacy, lost mode and what a finder sees.
- Guides: UK tag law, microchipping and what to do if a pet goes missing.
- Press and shops: logos, facts and stocking PetTag.
What to include
- Your order number, if it's about an order.
- The tag code from the back of the tag, if it's about a tag.
- A photo, if something arrived damaged.
We answer messages within a day or two, Monday to Friday. You can also email support@pet-tag.app.
PetTag is a UK business. Our postal address for legal notices is in our terms.