Our promises

The things people complain about most with pet tags, trackers and pet apps, and what we do about each, in writing.

Getting a lost pet home is free, for life

The scan page, finder messages with your number kept private, lost mode, an email every time a tag is scanned (to you and one more person), lost posters and alerts to people nearby are free with every tag.
None of it will ever be moved behind a payment.

You pay for your tags once. There's no subscription needed and no charge per scan.
Optional extras are never switched on without you choosing them, and nothing is ever charged without your card being given for it.

Every message is read and answered by a person at PetTag, not a bot, within a day or two.
Send us a message or email support@pet-tag.app.

If a tag wears, cracks or won't scan, we post a free replacement.
If the ring breaks and the tag is lost, we post a free new tag.
If your parcel hasn't arrived 10 working days after we post it, tell us and we post your order again, free.
Tell us from your pet's page (Problem with this tag?) or through the contact form.

Change your number, address or contacts on your pet's page as often as you like, free, always.
Moved house or changed number? Update your pet's microchip too: that's done with the chip's database, and the law says it must be kept up to date.

Download everything you've saved, any time, from your account page, or delete your account and everything in it.
We don't sell your data.

We'd email you at least 6 months before, and your tag's page would keep working the whole time.
You can download your pet's details from your account page at any time, so nothing is lost.
If you've paid for PetTag Club, we'd refund the months you haven't used.
We'd try to hand the tag pages to someone who'll keep them running, so your tag keeps working. If we can't, that email would say so.
Anything printed on the back of your tag, like your number or address, works with no website at all.

Mark them as in memory on their page and we stop every reminder and email about them, straight away. Their page stays for as long as you like.

The details are in our terms and refund policy. If we ever fall short of any of this, tell us.